Refund policy

All ingredients for Aura Roots supplements can be found on auraroots.com and further information can be requested via email at office@evanbrand.com.

These products are not intended to diagnose, treat, cure, or prevent any disease. All products are provided for educational and wellness support purposes only. By purchasing and using this product, you acknowledge that you assume full responsibility for its use and any outcomes that may result. We make no guarantees regarding individual results. Always consult with a qualified healthcare professional before beginning any new supplement, dietary, or wellness protocol, especially if you are pregnant, nursing, taking medication, or have a medical condition. The seller, manufacturer, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of any products.

It is the customer's responsibility to make sure there are no specific allergens or any ingredients they need to avoid in the supplements before they are shipped, the best time to bring this up is during the filling out of the intake form and during a consultation. If products are sent and allergies or ingredients you have issues with are found after the fact, the below return policy applies.

Once an order has been processed we can no longer make changes to it. Please double-check information before finalizing your payment.

1.  Returns: All sales are final and we do not accept returns for all items, especially the supplements due to their sensitive nature. The only exceptions we can make are for those with manufacturing defects and/or wrong items being received.

Reports of products with manufacturing defects or order discrepancies must be communicated to Aura Roots within 72 hours of delivery.

2. Unauthorized Returns: There will be no refunds for unauthorized returns.

3. Backorders: We do not automatically cancel backorders without a customer’s request; therefore it is the responsibility of the customer to cancel backorders if delivery time is a factor. 

4. Refunds:  All sales are final. We do not give refunds. Shipping fees are non-refundable.