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We'd love to hear from you

Whether it's a question about your order, a product, or your own health journey, the Aura Roots team is here to help.

Quick answers

Before you write in, your answer might already be here.

Orders typically arrive within 3 to 7 business days. Once your order ships, you will receive an email with your tracking number. Track your package directly on the carrier website. Shipping is handled via USPS, UPS, or FedEx depending on your order. If you have not received a tracking email after 3 business days, reach out to us at office@evanbrand.com.

All sales are final. Because our products are supplements, we are unable to accept returns. If you received a defective product or the wrong item, please contact us at office@evanbrand.com within 72 hours of delivery and we will make it right.

Yes, we ship internationally via FedEx. Please note that it is your responsibility to confirm the product can be legally imported into your country. Import duties, taxes, and customs fees are not included in your order and are the recipient's responsibility. Customs delays beyond the original estimate are possible. If that happens, your local customs office is the fastest path to an update.

Lab tests are not ordered through the cart. Send us your name, mailing address, and which test you are interested in. We will confirm pricing and ship the kit directly to your door within a week. Results are emailed once the lab processes your sample. Turnaround times vary by panel, typically 2 to 8 weeks.

Yes. Every Aura Roots formula is 100% third-party tested for purity and potency. We do not cut corners on quality because the people using these formulas are already dealing with enough.

The honest answer: a functional lab test takes the guesswork out completely. If you would rather start with a supplement, use our symptom guide on the homepage to find the right shelf for where you are. And if you want personalized guidance, Evan offers 1:1 consultations.

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We read every message and typically respond within 1 to 2 business days.

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