1. Returns: All sales are final and we do not accept returns for all items, especially the supplements due to their sensitive nature. The only exceptions we can make are for those with manufacturing defects and/or wrong items being received. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. Authorized returns are subject to a 25% restocking fee
2. Unauthorized Returns: In the event of a package being returned due to the address not being found, an incomplete address, a wrong address, or the recipient not being available or reachable via their contact information we can either send it a second time via a different courier or give you a refund or a credit to be applied to a new order minus the 25% restocking fee and any courier fees associated with the return. The cost of the initial shipping is non-refundable. Packages refused by the recipient will result into a 25% restocking fee
3. Backorders: We do not automatically cancel backorders without a customer’s request; therefore it is the responsibility of the customer to cancel backorders if delivery time is a factor. Any and all items returned because of length of time on backorder, will be subject to a 25% restocking fee.
4. Refunds: We do not give refunds. However, for special cases (i.e. out-of-stock items, unused test kits, manufacturing defects etc.), we may offer to credit the amount paid and apply it to your next order or just refund you if you do not opt for a replacement, if applicable. The cost of shipping is non-refundable.
5. Shipping Times and Couriers: For items coming from our warehouse, we may use USPS, UPS, or FedEx for US orders and FedEx for international orders. For items coming directly from our manufacturer, they may ship orders via USPS, UPS, or FedEx. Please allow 3-7 business days for orders to arrive. For any special requests (i.e. using a specific courier), you can email us at firstname.lastname@example.org
6. Expedited Shipping: For expedited shipping within the US, we use UPS 2-Day unless requested otherwise. Cut-off time is 2 pm Central.
7. Lost, Damaged, Delayed Packages: We shall not be liable for any loss, damage or delay in delivery of the goods caused by the carrier or any other service provider. However, we can offer a 25% discount if you reorder. For international orders, please note that when customs clearance procedures are required, it can cause delays beyond original delivery estimates.
8. International Orders: It is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.
9. International Tax/Fees: We are not responsible for any international fees, duty, and/or taxes you may incur. Furthermore, it is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.