All ingredients for Aura Roots supplements can be found on auraroots.com and further information can be requested via email at office@evanbrand.com.
It is the customer's responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is before placing an order. If products are sent and allergies are found after the fact, our return policy applies.
1. Returns: All sales are final and we do not accept returns for all items, especially the supplements due to their sensitive nature. The only exceptions we can make are for those with manufacturing defects and/or wrong items being received.
Reports of products with manufacturing defects or order discrepancies must be communicated to Aura Roots within 72 hours of receipt to qualify for return/replacement.
2. Unauthorized Returns: There will be no refunds for unauthorized returns.
3. Backorders: We do not automatically cancel backorders without a customer’s request; therefore it is the responsibility of the customer to cancel backorders if delivery time is a factor.
4. Refunds: We do not give refunds. All sales are final
5. Shipping Times and Couriers: For items coming from our warehouse, we may use USPS, UPS, or FedEx for US orders and FedEx for international orders. For items coming directly from our manufacturer, they may ship orders via USPS, UPS, or FedEx. Please allow 3-7 business days for orders to arrive. For any special requests (i.e. using a specific courier), you can email us at office@evanbrand.com
6. AK, GU, HI, PR, VI: The $9.99 shipping rate only applies to supplement orders shipping to any of the 48 domestic states, which does not include AK, HI, or PR.
7. Expedited Shipping: For expedited shipping for supplement orders within the US, we use UPS 2-Day unless requested otherwise. Cut-off time is 2 pm Central. The $20 expedited shipping rate only applies to supplement orders shipping to any of the 48 domestic states, which does not include AK, HI, or PR
8. Lost, Damaged, Delayed Packages: We shall not be liable for any loss, damage or delay in delivery of the supplements caused by the carrier or any other service provider. However, we can offer a 25% discount if you reorder. For international orders, please note that when customs clearance procedures are required, it can cause delays beyond original delivery estimates.
9. International Orders: It is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.
10. International Tax/Fees: We are not responsible for any international fees, duty, and/or taxes you may incur. Furthermore, it is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.