Carnivore Collagen

Returns: All sales are final and we do not accept returns for all items, especially the supplements due to their sensitive nature. The only exceptions we can make are for those with manufacturing defects and/or wrong items being received.

Reports of products with manufacturing defects or order discrepancies must be communicated to Aura Roots within 72 hours of delivery.

Unauthorized Returns: There will be no refunds for unauthorized returns.

Shipping Times and Couriers: For items coming from our warehouse, we may use USPS, UPS, or FedEx for US orders and FedEx for international orders. For items coming directly from our manufacturer, they may ship orders via USPS, UPS, or FedEx. Please allow 3-7 business days for orders to arrive. For any special requests (i.e. using a specific courier), you can email us at office@evanbrand.com

AK, GU, HI, PR, VI: The $9.99 shipping rate only applies to supplement orders shipping to any of the 48 domestic states, which does not include AK, HI, or PR.

Expedited Shipping: For expedited shipping for supplement orders within the US, we use UPS 2-Day unless requested otherwise. Cut-off time is 2 pm Central. The $20 expedited shipping rate only applies to supplement orders shipping to any of the 48 domestic states, which does not include AK, HI, or PR

Lost, Damaged, Delayed Packages: We shall not be liable for any loss, damage or delay in delivery of the supplements caused by the courier or any other service provider. However, we can offer a 25% discount if you reorder. For international orders, please note that when customs clearance procedures are required, it can cause delays beyond original delivery estimates.

International Orders: It is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.

International Tax/Fees: We are not responsible for any international fees, duty, and/or taxes you may incur. Furthermore, it is the recipient's responsibility to ensure the product can be legally imported to the destination country. Customs policies vary widely from country to country; you should contact your local customs office for more information.